About Juffrey Canaña

  • Academic Level  Certificate
  • Age  28 - 32 Years
  • Salary  1850
  • Gender  Male
  • Industry  Management
  • Viewed 2
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About me

Professional Summary:
A highly skilled customer support specialist and former BPO team leader with over 6 years of multichannel experience managing email, chat, and phone operations. Proven track record in advanced troubleshooting, escalations management, and data privacy compliance using leading CRM tools including Salesforce, Zendesk, and HubSpot. Recognized for exceptional verbal and written communication skills, conflict resolution abilities, and a dedicated commitment to driving customer satisfaction and retention in fast-paced digital environments.

Core Competencies:

Customer Operations: Multichannel Support (Email, Chat, Phone), Ticket Resolution, Escalation Management.
Technical Proficiency: Salesforce, Zendesk, HubSpot, Microsoft Office, Google Workspace, Excel Analytics.
Leadership & Administration: Team leadership, quality assurance, workflow optimization, and public administration principles.
Soft Skills: Conflict Resolution, Patience & Empathy, Advanced Problem Solving, and Award-Winning Public Speaking.

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