Customer Service Manager – 4 positions
Full time @Idiomatic Inc. in Customer Service Email JobJob Detail
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Job ID 428
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Offered Salary 1000
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Experience 2 Years
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Gender Female
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Industry Management
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Qualifications Diploma
Job Description
We are looking for motivated individuals to join a growing team dedicated to helping families understand and access available benefit options. This is NOT a Work-from-Home position so candidates should be residing in Palo Alto, CA and legally authorized to work in the US.
This opportunity is a good fit for someone who enjoys working with people, communicating clearly, staying organized, and building a long-term career. You will be managing at least 10 remote Customer Service Representatives working 8-hour shifts from all across the world.
Full training is provided for qualified candidates, along with ongoing mentorship and team support.
Responsibilities
- Manage day-to-day affairs of customer service reps under your supervision
- Tabulate weekly hours clocked by each of your reps and forward reports to the finance team
- Manage team KPIs to ensure targets are met
- Explain information in a clear, simple, and professional way
- Answer client questions and provide helpful support
- Assist with digital forms and account updates
- Maintain accurate records and follow-up notes
- Build strong relationships with clients & co-workers
- Participate in training, coaching, and team development
What We Provide
- Flexible scheduling options
- No cold calling
- Full training provided
- Full benefits package
- Weekly pay structure – 40 hours per week minimum @ $24 / hour
- Bonus and incentive opportunities
- Career advancement potential
- Leadership development
- Supportive team environment
- Long-term growth opportunities
Ideal Candidate
- Strong communication skills
- Positive and professional attitude
- Self-motivated and dependable
- Coachable and willing to learn
- Comfortable working independently from home
- Flexible in managing time
- Organized and consistent
- Able to follow a structured process
- At least a college diploma
- At least 2 years experience in managing staff.
This is a strong fit for someone looking for a remote opportunity with flexibility, training, full benefits, mentorship, and the ability to grow within a supportive team.